Delivery Policy
Delivery-Ready made and Stock items
Deliveries will be made by a carrier i.e. parcel force or delivered direct from our authorised suppliers. The Majority of ready made items or stock items will be delivered within three to seven working days (mon-fri, excluding bank holidays) of your order being paid for. Although, we do aim to despatch orders within 24 hours for the next working day delivery. Please note, that if for some reason the item(s) you have ordered are not available, we will contact you, as soon as we become aware by phone or email to let you know. At this point you will be given the option to cancel or amend your order. We do not accept liability for costs involved in delayed deliveries.
Delivery is normally charged at £6.99 unless stated on the product information where you will find some smaller items are carriage free. Orders of which are £180.00 and over will be eligible for free delivery. Orders to Northern Ireland, the Isle of Man or off shore will incur an additional £5.00 charge. Delivery to these can be an additional 3 days.
Please be aware when placing an order make sure it’s to an address where someone is available to sign for the item (s). We cannot specify on exact or times, however you can list an alternative address i.e. neighbour or workplace. The carriers will not leave items that are not signed for. If you would like us to leave your parcel with a different person, please fill out the additional comments section, when placing your order. Delivery charges are based on a one man delivery to an easily accessible ground floor location.
If you are not in at the time of delivery and the parcel cannot be delivered. You will be left a delivery note and asked to collect the parcel from your nearest depot. In the event the parcel remains at the depot for more than five days the parcel will be returned to us and you will incur a charge of £12.95 to re deliver the parcel.
Once the order has been dispatched, any changes to the delivery address will be charged at an additional £6.99. To avoid this charge please ensure you have followed the policy correctly as above.
Upon receipt please check your items, if goods arrive damaged in anyway, please notify us within three working days.
Delivery-Made to measure items
Azest@home uses a carrier to deliver to your door. Delivery of made to measure orders will be within four weeks (mon-fri, excluding bank holidays) unless they are stated as an express item, then the delivery time will be reduced. Please note, that if for some reason the item(s) you have ordered are not available or will have a delay we will contact you, as soon as we become aware by phone or email to let you know. At this point you will be given the option to cancel or amend your order.
Delivery is charged at £6.99 Delivery to Northern Ireland, the Isle of Man or off shore will incur an additional £5.00 charge. Delivery to these can be an additional 3 days.
Please be aware when placing an order make sure it’s to an address where someone is available to sign for the item(s). We cannot specify on exact or times, however you can list an alternative address i.e. neighbour or workplace. The carriers will not leave items that are not signed for. If you would like us to leave your parcel with a different person, please fill out the additional comments section, when placing your order.
If you are not in at the time of delivery and the parcel cannot be delivered. You will be left a delivery note and asked to collect the items from your nearest depot. In the event the parcel remains at the depot for more than five days the parcel will be returned to us and you will incur a charge of £12.95 to re deliver the parcel.
Once the order has been despatched, any changes to the delivery address will be charged at an additional £6.99. To avoid this charge please ensure you have followed the policy correctly as above.
Upon receipt please check your items, if goods arrive damaged in anyway, please notify us within three working days.
Samples
A sampling service is available. Please be aware that samples may not identically match, particularly in colour, you may have to accept reasonable variation.
The Maximum number of free samples that you may order is six; we therefore reserve the right to reject orders of samples in excess of that number.
Data Protection
Information you provide us remains confidential. We are committed to protecting your privacy. Your details will only be passed onto third party companies in able us to process your order. The details we have will be only to able us to process your order and to inform you of promotions azest will offer from time to time.
We comply with all data protection laws applicable in the United Kingdom businesses. No customer information will be knowingly given to third parties unless it is required to process your order.
Terms & conditions- Made to measure products disclaimers
Definitions
*”Made to measure” means products altered or made to measurements provided by you such as curtains, blinds, bedspreads etc.
Upholstery and made to measure products
In the unlikely event that you should need to amend or cancel your order for upholstery or made to measure products, you have the right to do so up to 48 hours after you have placed your order, by contacting us on 01935 420 200 or 07969 229 540.
If you amend your order in anyway more than 48 hours after you placed it, we reserve the right to charge you any costs we occur in relation to you order. This charge will not be more than 50% of your order value.
Our soft furnishings are personlised goods made to your specification. It is most important that the measurements you provide us are accurate. We will not be liable for any loss arising from incorrect all curtain pairs will be made from the same batch of fabric. If ordering two or more pairs for the same room we will endeavour to use the same batch. We advise if you are ordering two pairs of curtains, that you order them at the same time to ensure they are made from the same batch.
We recommend all goods should be dry clean only.
Textile materials do shrink. A shrinkage tolerance of up to 5% should be allowed when making curtains, blinds and soft furnishings.
Some fabrics can fade in direct sunlight or expand in damp conditions.
Measurements provided by you. Whilst we will make every effort to supply the product to your exact measurements, please note due to shrinkage, pattern matching and certain product techniques we will not be liable for any difference of up to two centimetres between your stated measurements and the finished product.
Upholsters or made to measure items cannot be returned after you receive them, unless they are inspected and confirmed by us as defective.
In the unlikely event that you believe our products to be defective, please immediately contact us on 01935 420 200.
Colours, descriptions and unique features
Every effort is made to ensure that the products we supply correspond; as closely to the samples, however there is a chance they might not be completely identical. We regret that no responsibility can be accepted for these slight variations which all add to the unique features. Fabric shades will inevitably vary slightly from one printing batch to another.
PRODUCT DESCRIPTION
While every effort has been taken to provide accurate pictures and product information on this site we cannot guarantee that colours and finishes will be exactly as seen on the site. Dimensions should be taken as approximate and should be checked with the manufacturer for accuracy. We do not make any guarantees regarding products suitability for use.
Modification
We reserve the right to alter, suspend or discontinue any aspect of our website, including your access to it.
We may change our terms and conditions from time to time. We recommend that you check the terms and conditions on our website regularly.
PRICING
All quoted prices are in UK sterling and include V.A.T. at the rate of 17.5%. Although every effort will be made to adhere to the prices quoted on the website we do reserve the right to alter or withdraw prices without notice. All customers would be advised of any price changes to those quoted prior to payment of their order and would have the right to cancel if they so wished.
Returns- ready made items
We want you to be pleased with your purchase. If for any reason you are not, please follow the steps below:
- Ensure that you retain all packaging and that the items are kept in the original condition.
- Within 7 days, please notify us to obtain a returns number. Please do not return any items with out contacting us first.
- Arrange for the return of all your goods, including all packaging and clearly labelled with the returns number:
Send to:
Returns, Azest@home, Unit 5, Higher Preston farm, Preston Road, Yeovil, Somerset BA20 2ET - Upon receipt of the goods ct them for a fault. If the goods are received by us or you have notified us within the 7 days and the goods are in the original condition. We will contact you and let you know the results of the inspection.
- You will be offered your money back or a replacement/alternative product. If the alternative product is at a higher price you will be expected to pay the difference. If the alternative is a lower price we will refund you the difference. Unless the product was inspected as defective the same delivery prices occur for the exchange.
- Unless we consider that a manufacturing fault exists, we will not refund the postage and packing.
Returns – made to measure - Products
Our soft furnishings are personalised goods made to your specification. It is most important that the measurements you provide us are accurate. We will not be liable for any loss arising from incorrect measurements provided by you. Whilst we will make every effort to supply the product to your exact measurements, please note due to shrinkage, pattern matching and certain product techniques we will not be liable for any difference of up to two centimetres between your stated measurements and the finished product.
Ulphostery or made to measure items cannot be returned after you receive them, unless they are inspected and confirmed by us as defective.
We do not offer Refunds or exchanges on made to measure products. These items are made to your own specifications and unless inspected by us as faulty, we cannot offer any refunds.
Security
All our transactions are processed using secure, state of the art software .All credit/debit card details are secured within 128-bit encrypted sessions.
GUARANTEES
All products supplied are subject to manufacturer's guarantees. With the statutory minimum guarantee of 12 months.
GOVERNING LAW
English law shall govern all contracts formed between us for the purchase of items from this Web Site and any dispute shall be subject to the jurisdiction of the English Courts. If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
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